Southwest will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
The Service Portal Analyst will be managing portals to refresh and modernize our Service Portal and take it to the next level. This role will focus on gathering data, devising key metrics, running reports and creating insights into how our ServiceNow based Service Portal is performing across our enterprise and user base. This position will require to be able to work independently, with minimal direction, have excellent presentation skills and create focus groups with our internal customers to identify the right usage needs to implement and improve our portal. Brings in industry best practices on Service Portal operations, UI/UX to elevate the Southwest Service Portal experience and defining our future concept. Also conducts needs analysis to create quality solutions. Ensures solutions are aligned with stated requirements and comply with departmental standards. Manages activities to ensure solutions are delivered on time and within budget. Serves as a resource to ensure effective communications.
Southwest Airlines is an Equal Opportunity Employer.
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