Sr Software Engineer - Salesforce

Post Begin Date 4 months ago(4/1/2021 6:10 PM)
Requisition ID
Employment Type
Regular Full-Time


Southwest will provide a stable work environment with equal opportunity for learning and personal growth.  Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.


Advanced experience in designing, writing program code, testing, documenting, and implementing functionally appropriate, technically sound, and well-integrated application systems in accordance with Customer requirements, organizational methodologies, and standards. Identifies and prevents production problems and implement immediate resolution efforts across technology areas. Mentoring Software Engineers, holistic vision of organization and impact, focusing on “shift left” activities.



• Must be able to meet any physical ability requirements listed on this description.

• May perform other job duties as directed by Employee's Leaders.

• Mentors Engineers on responding to production program issues and coaches on resolution.

• Expert lead on production and testing to identify defects.

• Leads testing and implement system enhancements using techniques that preserve system integrity and drives a results-oriented environment.

• Develops, tests and operates end-to-end software solutions using machine learning, related optimization, and knowledge systems.

• Ensures that systems are functionally appropriate, technically sound, and well integrated.

• Defines procedures, standards, measurements, accountability, and promotes quality and quantity of work.

• Subject matter expert level influence for scope of solutions.

• Remains abreast of industry trends and develops business cases for changes.

• Measures and defines parameters for transitioning of features into a production environment.

• Leads consistent forms of communication within teams while facilitating Tech sessions for updates and idea sharing.

• Partners, leads, and collaborates with all levels vertically from team-members up to Senior leaders.

• Communication with external parties and industry consortium to enhance knowledge and identify opportunities for teams.

• Leads team to find best solution and offering thought leadership while ideating and challenging group think.

• Embodies Agile best practices and continuous improvement.

• Level of escalation to identify problems, performs root cause analysis, investigates information, performs impact analysis; formulates and executes plans to develop solutions. Mentors on solutioning.

• Identifies strengths and weaknesses of solutions while researching pros/cons of alternative options.

• Understands and can estimate efforts and value for solutions accurately and consistently.







High School Diploma or GED



Bachelor's Degree or equivalent work experience

Business, Engineering, Computer Science, or Information Systems, or equivalent formal training required.




Years of Experience



5 Years

Work experience as a Software Engineer or equivalent role required.



  • Assist with the gathering of requirements for various development efforts.
  • Experience with new development work, setup organization, and work with SF professional service to engage on projects
  • Design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code).
  • Experience leading and providing guidance and best practices in designing and application development specific to the technology being used.
  • Experience managing configurations, workflows
  • The abilityto share practice recommendations for release planning to include work breakdown and task planning.
  • Experience with Agile development methodology
  • Experience developing new and/or enhancements to include configuration activities, visual force pages, apex classes, apex triggers, etc. in Salesforce.
  • Development experience with Lightning Components development, Apex Development and Service Cloud.
  • Community/Experience Cloud is considered a plus
  • Assisted with Salesforce API integration for applications residing on various platforms 
  • Developed new and/or enhancements with Java programming or Javascript, JSON
  • Experience using DevOps tools (e.g. GIT, Jenkins, SonarCube, Salesfore DX,  Visual Studio,etc)



SF Platform Dev certification (programmer 1 preferred; Programmer 2 highly preferred).



• May be asked on occasions to lift and/or pull weights loads of approx. 20 lbs. on a periodic basis.

• May require extended work hours per Leaders' request.

• May be asked to climb, bend, kneel, crawl, and stoop on a periodic basis.



• Advanced knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and / or work experience.

• Proactively shares knowledge and skills of software development and testing to solve a range of problems.

• Advanced knowledge of at least one required programming language.

• Excellent partnering, communication, negotiation skills, and execution in working with various Technology or partner Teams.

• Ability to articulate (verbally / visually) ideas, approach, concepts, options, risk, impact, and provides guidance to technical, non-technical, and Leadership audiences.

• Able to lead multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work. Able to mentor others to do the same.

• Ability to lead ideating, presentations, mentoring and group-thinking sessions. Ability to influence without authority.



• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

• Must be at least 18 years of age.

• Must be able to comply with Company attendance standards as described in established guidelines.

• Limited travel with potential for increased/decreased travel based upon Technology Department needs.


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Southwest Airlines is an Equal Opportunity Employer

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