• Sr Analyst

    Post Begin Date 6 days ago(2/12/2020 8:55 AM)
    Requisition ID
    Employment Type
    Regular Full-Time
    11-SWA University
  • Overview

    We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.




    This Senior Analyst position primarily serves as a global system administrator and solution consultant for Learning Management System (LMS) and other digital solutions within Southwest Airlines University.  Job duties include configuring training programs within the LMS, serving as escalated internal support, partnering with the vendor for issue resolution, researching new system enhancements, and implementing improvements to the employee learning ecosystem at Southwest.



    • Needs limited supervision and/or direction
    • Partner with Customers to create solutions
    • Ability to transform raw data into easily understood, presentable and actionable findings
    • Gather and interpret requirements
    • Handle multiple concurrent projects and prioritize accordingly to meet deadlines
    • Issue resolution
    • Analyze and mitigate risk related to tools and projects
    • Communicate problems or issues in a timely manner
    • Ability to answer Customer questions using experience, logical reasoning and analytical skills
    • Creates and presents material, both written and oral, to Leaders

    Must be able to meet any physical ability requirements listed on this description.

    May perform other job duties as directed by Employee’s Leaders.




    High School Diploma, GED or equivalent education required.
    Must be at least 18 years of age.
    Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.



    • High School degree or equivalent required.
    • Bachelor's degree preferred.



    • Minimum three years work experience in Analyst role required
    • Airline experience preferred
    • Training background preferred
    • System Administrator experience required (Learning Management System preferred)
    • Reporting development experience required
    • Dashboarding experience preferred



    • Must have the ability to work under stressful situations and manage time effectively
    • Must have the ability to prioritize tasks to meet department objectives and goals
    • Be a self-starter and able to work with a minimum amount of supervision to accomplish assignments and projects
    • Understanding of Company policies (ex: Appearance and attendance) and expectations of SWA Culture
    • Able to work effectively individually or in a strong Customer Service and/or Team environment
    • Willingness and ability to work nights, weekends and travel as required
    • Ability to work under tight time constraints and at times, in stressful situations
    • Ability to design and conduct analyses, as well as synthesize recommendations
    • Ability to analyze and resolve problems
    • Able to manage projects
    • Able to prioritize effectively
    • Able to develop, present and effectively communicate strategies and ideas to a variety of audiences


    Must be able to comply with Company attendance standards as described in established guidelines.




    Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.



    Southwest Airlines is an Equal Opportunity Employer

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