• Technical Writer

    Post Begin Date 3 weeks ago(11/22/2019 11:55 AM)
    Requisition ID
    Technical Operations (Aircraft Maintenance)
    Employment Type
    Regular Full-Time
    02-Technical Operations
  • Overview

    We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.



    • Creates, writes, revises, edits and publishes maintenance publications, documents, and work instructions ensuring accuracy to regulatory, and maintenance program requirements, and to technical sources or SWA approved changes.
    • Processes Boeing and other OEM revisions to Aircraft Maintenance Manuals, Illustrated Parts Catalogs, Fault Isolation manuals, Wiring Diagram manuals, and other publications and documents - reconciling the differences with SWA engineered changes and managing the approvals necessary for publication.
    • Receives and/or submits, and processes SWA document change requests for Maintenance Publications and documents, and Submits Boeing Publication Change Requests to correct Boeing errors 
    • Assists Technical Writers and Technical Publications Specialists in maintaining historical record of revisions, network library, and published documents, and assists with required audits, publishes, distribution, and record-keeping.
    • Interfaces with various M&E departments for continuous analysis and improvements of the maintenance program, publications, documents and processes including Production AMTs and Inspectors, Fleet Leads, Engineering, Planning, Regulatory, Quality, Central Publications, and any other department necessary.
    • Any other publications or project duties as assigned by senior writers, Supervisor or Manager.

    Must be able to meet any physical ability requirements listed on this description.


    May perform other job duties as directed by Employee’s Leaders.



    High School Diploma, GED or equivalent education required.

    Must be at least 18 years of age.

    Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.



    • High school diploma or equivalent required
    • Aviation-related (maintenance or engineering) 4 year degree preferred


    • 3 years minimum aircraft maintenance experience required.  Transport category Boeing 737 experience is preferred
    • 3 years minimum technical writing experience required.  Aviation-related technical writing preferred
    • 1 year minimum experience with Adobe FrameMaker, Arbortext, or other SGML or XML based authoring program required
    • Expert in MS Word, Excel, and Access preferred
    • Experience with Corel Draw, Iso Draw, or other Illustration editing tools preferred 


    • Airframe and Powerplant Certificate (A&P) or 5 years equivalent maintenance experience (military or transport category) required.


    • Must be able to use personal computer and desktop publishing equipment for extended periods of time
    • Must be able to access all sections of company aircraft, climb ladders/stands


    Must be able to comply with Company attendance standards as described in established guidelines.

    • Must have excellent writing and editing skills
    • Must have excellent organizational skills and the ability to prioritize and complete multiple tasks and projects under tight deadlines
    • Must be able to type 50 wpm and have excellent computer skills, with an ability to learn new programs quickly
    • Must have excellent research, writing, and verbal communication and presentation skills
    • Must be able to read and understand aircraft maintenance manuals, work instructions, policy and regulatory publications
    • Must possess excellent attention to detail, problem-solving skills, and ability and desire to deal with technology concepts
    • Must be able and willing to travel and represent SWA at industry meetings and conferences
    • Must meet the Southwest Airlines Expectations for All Employees



    Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.


    Southwest Airlines is an Equal Opportunity Employer



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