• Hospitality Support (Operations Team) Intern - Summer 2019

    Post Begin Date 5 days ago(1/10/2019 5:55 PM)
    Requisition ID
    2019-27636
    Category
    Intern
    Location
    US-TX-Dallas
    Employment Type
    Intern
    Department
    33-Hospitality Operations Support
  • Overview

     

    We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

    Responsibilities

    DEPARTMENT OVERVIEW

     

    As Southwest builds upon our foundation of excellent Customer Service, Hospitality is what will take our legacy to new heights in the pursuit of being the most LUV‘d airline in the world. The Hospitality Operations Support Team (HOST) supports this effort by partnering with all Departments across Southwest to ensure we are always keeping the Hospitality of our Employees and Customers top-of-mind and creating an environment where they feel welcomed, cared for, and appreciated.  We are advocates in the quest for continued Hospitality education and are the main stakeholders on all topics related to Customer Service and Hospitality. This is accomplished by providing insights to Leaders about creating a hospitable environment, benchmarking Hospitality measurements across industries and increasing Employee knowledge through communication strategies and analytics.

     

    DUTIES & RESPONSIBILITIES

    • Assist the Hospitality Operations Support Team in organizing events, meetings and initiatives designed to promote and improve Hospitality Companywide and across multiple departments
    • Assist with Hospitality related projects.  Duties include:  Responding to Hospitality-related Employee inquiries via e-mail, phone, and social media; helping prepare presentations and information on all Hospitality efforts; and help measure various surveys and/or theme statistics for the Hospitality Operations Support Team.
    • Develop written and visual communication relating to Hospitality that is shared Companywide
    • Willingness to travel as needed

    Qualifications

     

    BASIC QUALIFICATIONS

     

    High School diploma, GED or equivalent education required

     

    Must be at least 18 years of age

     

    Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986

     

    EDUCATION

    • Progress towards degree, major/minor in Business Management, Marketing, Organizational Development, Economics or other related Business degree required.
    • Minimum junior level
    • To be eligible must be currently enrolled as a full time student (minimum 12 credit hours)
    • Maintained a 3.0 or above cumulative GPA

     

    EXPERIENCE

     

    • Ability to be creative, forward thinking, and display a passion for serving our internal and external Customers with outstanding Hospitality
    • Must be self-motivated and willing to work independently with some guidance and assistance as well as part of a Team.
    • Proactively seeks information to complete assigned work
    • Strong organizational skills and the ability to coordinate multiple tasks and complete assignments with tight deadlines with great attention to detail
    • Outstanding oral and written communication skills required
    • Experience in a customer service or hospitality industry preferred
    • Previous experience working a project from start to finish is preferred
    • Writing experience preferred (school newsletter, business, or creative)
    • Previous Leadership experience is a plus
    • Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and must be adept at learning new computer applications
    • Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information

     

    PLEASE BE PREPARED TO PROVIDE THE FOLLOWING INFORMATION (IF REQUESTED):

     

    Resume

     

    Unofficial transcript

     

    “Why Southwest Airlines” essay (length determined by author)

     

    Letters of recommendation

     

    TIME COMMITMENT:

     

    Fulltime 40 hours a week.

     

    PAY:

     

    $15.00 per hour + flight privileges

     

    This position is located in Dallas, Texas at Southwest Airlines Headquarters building.

     

     

    All students must apply online at careers.southwestair.com

     

    Southwest Airlines is an Equal Opportunity Employer.

     

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