• Sr Analyst-Scrum Master

    Post Begin Date 2 weeks ago(1/4/2019 3:25 PM)
    Requisition ID
    Employment Type
    Regular Full-Time
  • Overview

    We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.


    Conducts needs analysis to create quality solutions. Ensures solutions are aligned with stated requirements and comply with departmental standards. Manages activities to ensure solutions are delivered ontime and within budget. Serves as a resource to ensure effective communications.



    • Leading the project team by removing road blocks for the team and managing the backlog and commitments in order to drive the team to meet project timelines and commitments.
    • Continually assesses project needs and resources to complete projects on time and within budget.
    • Validates, and may help develop, business cases with Customers, as well as develops a project charter.
    • Partners with resource managers, Business Partners and vendors to assemble a project Team and provide ongoing motivation to drive projects to completion.
    • Engages and initiates change leadership to ensure project acceptance.
    • Drives Teams and Customers toward decisions.
    • Establishes cross functional alliances within and outside of the Technology Department to drive results.
    • Proactively communicates with Stakeholders, Sponsors and Project Teams to maintain project alignment.
    • Builds partnerships to collaborate and uses influence without authority to gather Customer and business requirements and communicate effectively with all project Teams and support groups.
    • May perform other job duties as directed by SWA Leaders.




    • High School Diploma, GED or equivalent education required. 
    • Must be at least 18 years of age. 
    • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. 



    • BS, Business, Engineering, Computer Science, or Information Systems, or equivalent formal training required.


    • Minimum of 5 years work experience as an Analyst or equivalent position required.
    • 3 or more years professional experience working in a dedicated Scrum Master role required.
    • Knowledge of issues/risk management and project change requests required.
    • Minimum 3 years working in an Agile environment
    • Experience as a Scrum Master in a Kan Ban environment preferred.
    • Certified Scrum Master certification is a plus but not required.



    • May be asked on occasions to lift and/or pull weights loads of approx. 20 lbs. on a periodic basis.
    • May require extended work hours per Leaders' request.
    • May be asked to climb, bend, kneel, crawl, and stoop on a periodic basis.



    Core Knowledge:

    • Advanced knowledge of business analysis, process modeling and redesign.
    • Advanced knowledge of technical environments.
    • Advanced knowledge of software development methodologies.

    Critical Skills:

    • Excellent partnering, communication, and negotiation skills in working with various Teams and/or external partners.
    • Able to analyze large, complex, or vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations.
    • Able to work effectively in a strong Customer service / team oriented environment.
    • Able to research, create, and document requirements, processes, and technical specifications.
    • Ability to manage and prioritize multiple and widely varied work streams / tasks.
    • Able to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work.  Able to mentor others to do the same.
    • Able to develop, present and effectively communicate ideas and strategies to a variety of audiences.
    • Able to teach and mentor others concerning technical and business subjects.



    • Limited travel with potential for increased/decreased travel based upon Technology Department needs.
    • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
    • Must be able to comply with Company attendance standards as described in established guidelines. 
    • Must be aU.S citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.



    Southwest Airlines is an Equal Opportunity Employer.  


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