• Business Consultant (Data Science/Operations Research - Network Planning)

    Post Begin Date 3 weeks ago(12/26/2018 3:55 PM)
    Requisition ID
    Employment Type
    Regular Full-Time
    06-Network Planning
  • Overview

    We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.


    A Business Consultant  (Data Science/Operations Research) will be responsible for influencing the design, development, and operation of the Southwest Airlines schedule through first class analytics using advanced techniques, strong visualizations, and excellent data storytelling. The person holding this title should be an innovative thinker with strong technical skills and applied knowledge from relevant industries, leveraging these strengths to help the continued training of the Team.



    • Uses technology skills (SQL, Alteryx, Tableau, and Python, R, etc) to gather and understand large data sets surrounding Southwest Airlines commercial and operational performance (to include revenue, load factor, profit, Customer NPS, on time performance, etc)
    • Actively seeks new information sources; providing new insights and/or bettering the accuracy of  current models
    • Serves as a subject matter expert, within the Team and the Network Planning department for advanced analytics and operational and commercial data
    • Proactive Team member, identifying business problems and formulating hypothesis for solutions that mitigate or solve the identified root cause; creating  change that results in bottom line contributions
    • Delivers analysis that illustrates an excellent understanding of the business problem at hand as well as the broader impact across the wider commercial group and Company
    • Communicates recommendations and results to Department and Commercial Leaders utilizing strong visualizations that aid in communication of the story behind the data
    • Diligent and structured approach to work, comfortable working on projects with little to no direction and leading project groups; raises concerns when scope and or business ask does not align with time available
    • Focused on ensuring that all work communicated is accurate and without defect
    • Incorporates new models, techniques, visualizations, etc. into own work; shares learning with the greater Team
    • Actively mentors less experienced Team members, providing advice on data sources, analytical/model techniques, the framing of complex business problems, and the presentation/communication of project results
    • Establishes, fosters, and maintains trusting and collaborative relationships, building credibility with Peers and other Teams; understands the value in creating a network of partnerships throughout the organization
    • Implement quality checks to ensure processes are running as scheduled and impact to performance is tracked
    • Recommend, test, analyze, and report changes to settings in Network Planning systems
    • Utilize business and technology expertise to assist Technology Department with development and maintenance of Network applications; including data infrastructure design and maintenance
    • Utilize appropriate software management procedures, standards, and best practices as defined by Team
    • Serve as subject matter expert for assigned tasks/projects
    • Provide appropriate written documentation of tools, processes, and projects
    • Present project updates, strategy decisions and new initiatives to Network Initiatives team and other Director-level SWA Leaders when appropriate
    • Assist in training Network Planning Analysts on department’s analysis tools and data sources
    • Must be able to meet any physical ability requirements listed on this description.
    • May perform other job duties as directed by Employee's Leaders.



    • High School Diploma, GED or equivalent education required.
    • Must be at least 18 years of age.
    • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.


    • Bachelor’s Degree (Required): Preferably in Operations Research, Engineering, Computer Science, MIS, Math, Statistics, Finance, Economics or Business.
    • Advanced Degree preferred.



    • Required a minimum 5 Years experience in one or more of the following areas:
    • Applied Statistics,
    • Operations Research,
    • Business Analytics,
    • Transportation or Shipping network design,
    • Computer programming,
    • Forecasting,
    • Supply Chain Management


    • Experience should also include Intermediate experience in (required):
    • Structured Query Language (SQL);
    • Alteryx or other data integration and blending tools;


    • Tableau or other business intelligence/visualization tools.
    • Experience with statistical software packages such as R is preferred.
    • Expertise in Network Planning or Revenue Management/Technology preferred.


    • Most activities conducted in typical office environment which requires light lifting to overhead files and shelves


    • Takes ownership and accountability
    • Ability to make decision in an ambiguous environment
    • Views problems as an opportunity for improvement
    • Ability to lead on projects and serve as a subject matter expert
    • Ability to train and lead junior team members on tools, processes and techniques
    • Skilled and persuasive communicator who can effectively manage relationships internally and externally
    • Ability to function under stress, meet deadlines, juggle multiple tasks, and work as a team player with little supervision
    • Demonstrated ability to interpret data, draw implications and modify approach required
    • Willingness to take a position when rewards outweigh risk
    • Demonstrates initiative, entrepreneurialism, and creativity
    • Must be passionate about learning and problem solving with consistently demonstrated abilities in these areas
    • Must be willing to work periodic evenings and/or weekends
    • Must be able to clearly communicate meaning of complex principles and processes to all audiences both verbally and in writing
    • Must be able to communicate accurately and concisely both orally and written in English
    • Must be able to work under strict time constraints
    • Must be detail oriented
    • Must be self-motivated and be able to perform with minimal direct supervision


    • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
    • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
    • Must be able to comply with Company attendance standards as described in established guidelines
    • Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information


    • Airline or commercial airline experience
    • Experience working with data science programming languages with a focus on Python and R
    • Demonstrated experience using advanced analytics for enhancement of strategic business decisions

    Southwest Airlines is an Equal Opportunity Employer

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