• Business Consultant - SAFe Product Manager

    Post Begin Date 6 days ago(11/8/2018 1:55 PM)
    Requisition ID
    Employment Type
    Regular Full-Time
  • Overview

    We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.




    Partners with senior leadership across Southwest to lead various activities required in the ongoing development and delivery of the Company's strategic initiatives. The position is dedicated to identifying solutions for complex problems and implementing various corporate initiatives.

    Business Knowledge of assigned area:

    • Develops deep understanding of Customer priorities, value drivers, and challenges. Uses this knowledge to translate Customer needs to the Technology and Corporate Delivery Teams involved in the work
    • Effectively manages Customer expectations and helps drive innovation in Customer areas
    • Partner with Customer to create and maintain the Capability Roadmap of functional capabilities for the next 3-10 years
    • Facilitates the demand management process, including shaping and prioritization discussions with Customers, and facilitates Senior Leadership prioritization and review
    • Possesses in-depth knowledge of functional capabilities and processes, both SWA and Industry, and understands how a capability impacts revenue and cost both negatively and positively
    • Quickly becomes a subject matter expert within new and disparate functional areas with limited guidance

    Technical Expertise:

    • Proactively identifies new ways to create value through business process improvements and technology enhancements
    • Understands technical implications of solutions and able to communicate change management implications, testing, and training requirements back to impacted stakeholders
    • Capacity to understand and anticipate large-scale, complex challenges within domain (including risk, dependencies, timelines, scope, etc)


    • Builds and maintains alignment with multiple stakeholders across Southwest, with a primary focus on the represented Customer area
    • Effectively partners with Customer to help them solve problems and achieve their goals 
    • Earns respect as a trusted advisor both internally to Technology and Corporate Delivery as well as with Customers 
    • Fosters Teamwork and collaboration amongst different departments and workgroups
    • Drives solutions within a Team/group without being a subject matter expert
    • Takes a Leadership role within a Team/group that he/she does not directly manage, and helps others take initiative to complete tasks
    • Utilizes emotional intelligence and communication skills to influence and drive change across respective Customer functions
    • May perform other job duties as directed by the Employee's leader
    • Must be able to meet any physical ability requirements listed on this description






    • High School Diploma, GED or equivalent education required. 
    • Must be at least 18 years of age. 
    • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.



    • Bachelors degree in Business, Technology, or Finance or related field required.
    • MBA preferred. 




    • Must have a minimum of 3 years of experience solving complex problems and driving multiple stakeholders towards implementable solutions
    • Prefer Project/Program management experience, managing all phases of mid to large-scale programs, with special emphasis on complex business change
    • Ability to work with multiple stakeholders including customers, architects, business owners, agile teams, executives, and others
    • Ability to synthesize ideas, requests, requirements, research, customer feedback, and other inputs into minimal marketable features
    • Ability to hypothesize and articulate potential benefits of features to stakeholders and team members
    • Ability to create a vision based on strategic themes, epics and other inputs that will inspire the agile release train and help convey the future intent of the solution
    • Ability to create a roadmap that articulates the vision
    • Ability to apply systems thinking in order to make best decisions for the system as a whole
    • Ability to work with Product Owners and agile teams to successfully convey feature intent along with potential benefits and acceptance criteria
    • Ability to negotiate and prioritize features
    • Ability to speak effectively in front of large groups
    • Previous experience in, or ability to quickly learn, the Airline industry, the Southwest Airlines business model, and/or offering Data Services as a product within an airline
    • High-level understanding of data-related technologies required to deliver Data Services as product
    • Previous experience working as a SAFe Product Manager or Product Owner
    • Fluent in Scaled Agile Framework (SAFe) and Scrum terminology



    • May require extended work hours per Leaders request.




    • Must have the ability to assume a high level of responsibility and to provide direction in a cross-functional, team-oriented environment
    • Ability to quickly ramp up when placed in new areas of business (proactively engage all levels of the organization to expand functional understanding, 
    • Ability to connect how projects and programs integrate with company objectives
    • Experience solving complex problems (Business and Technical) and identifying options for solutions 
    • Experience supporting (or leading) development of Executive-level communication (e.g. project status updates, presentations requesting approval, etc.)
    • Ability to digest significant amount of detailed data and summarize relevant information for the appropriate stakeholder (e.g., Managers, Directors, VPs, etc.)
    • Experience with or thorough understanding of the process for gathering business requirements for a technology implementation project
    • Understands how to translate business needs into releases that strategically deliver business value
    • Ability to translate business process into technology strategy and drive innovation that builds capabilities
    • Understands how to read market landscape and implement best practices to remain competitive
    • Ability to lead discussions with stakeholders from multiple backgrounds who have conflicting priorities; act as mediator if Teams are not aligned and drive towards a recommendation or solution
    • Strong oral communication and presentation delivery skills when facilitating discussions at the Executive level
    • Skilled influencer, negotiator, consensus-builder, and change agent
    • Display ability to recognize inefficiencies with processes/procedures and proactively offer suggestions for improvements – ability to take items a step further, not just follow defined path (continue process because it is the same as it is today)
    • Must be able to comply with Company attendance standards as described in established guidelines



    • Limited travel with potential for increased/decreased travel based upon Department needs.
    • Must maintain a well-groomed appearance.
    • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986. 
    • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.


    Southwest Airlines is an Equal Opportunity Employer

    Apply/Share Opportunity

    Connect With Us!

    Not ready to apply? Connect with us through our Talent Communities.