• Inflight Operations Strategy and Onboard Experience Intern - Summer 2019

    Post Begin Date 3 weeks ago(10/1/2018 8:55 AM)
    Requisition ID
    Employment Type
  • Overview


    We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.


    Department Overview


    Inflight Operations is made up of two workgroups: Inflight and Crew Operations.  Inflight refers to our Flight Attendant workgroup, and those that support them. Crew Operations focuses on the “behind the scenes” work, such as our Scheduling Team. Ultimately, all work groups are focused on what happens “inside” the cabin.


    Team Overview


    The Strategy and Onboard Experience Team assists Inflight Operations in the ongoing development and implementation of the Company and department’s strategic and business initiatives.  The Team assists with managing projects and initiatives related to Inflight Operations.  This includes onboard product offerings, hospitality initiatives, mobility, fleet design, international efforts, and onboard revenue & inventory management efforts.




    The Inflight Operations Strategy and Onboard Experience Team supports and assists in the ongoing development and implementation of the Company and department’s strategic plan.


    The Team assists with providing project management support and ensures alignment with Company initiatives.


    This includes understanding and contributing to assessments of potential business opportunities, project management, and understanding the development of our methods, tools and processes related to strategy planning, project management and change management as it relates to Inflight Operations Employees.




    High School Diploma, GED or equivalent education required.


    Must be at least 18 years of age.


    Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.





    Progress toward degree, major, or minor in Business, Marketing, Strategic Planning, Hospitality, Supply Chain, or related field required.


    Minimum level accepted: Sophomore


    Must be currently enrolled as a full-time student (minimum 12 credit hours.)


    Maintained 2.75 or above cumulative GPA.



    Experience Preferred:


    Familiarity with Microsoft Word and/or QuickBase preferred.


    Previous experience using PowerPoint preferred.


    Intermediate Excel skills preferred.


    Previous experience working a project from start to finish is preferred.


    Knowledge of the airline industry is preferred.


    Previous experience in a job or internship within the airline industry or related field the last 12 months is helpful.



    Skills/Abilities/Knowledge/Work Style:


    Proficient in Microsoft Office Suite.


    Great attention to detail.


    Ability to work independently and the willingness to function as part of a Team.


    Excellent time management skills required.


    Strong oral and written communication skills required.


    Self starter.


    Please be prepared to provide the following information (if requested):




    Unofficial transcript.


    Essay “Why Southwest Airlines” – Length is up to the author.


    Letters of Recommendation.


    Time Commitment:


    Full-time minimum 40 hours per week.




    $15.00 per hour + flight privileges


    This internship is located in Dallas, Texas at the Southwest Airlines Headquarters building.


    All students must apply online at careers.southwestair.com


    Southwest Airlines is an Equal Opportunity Employer.



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