• Technology - Business Analyst Intern - Summer 2019

    Post Begin Date 3 weeks ago(10/1/2018 8:55 AM)
    Requisition ID
    Employment Type
  • Overview


    We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.


    The Technology Department at Southwest Airlines reports to SWA’s Chief Information Officer (CIO). They work hand in hand to manage the Company delivery plan, execute projects and programs, develop and integrate new products and technologies, and develop methodologies while ensuring the appropriate architecture, quality standards, service management procedures, and security measures are in place.


    Technology plays a key role in guiding the strategic future of Southwest Airlines through initiatives that touch every aspect of our business and operation. It empowers and equips Southwest’s Employees with the solutions they need to be successful while providing Southwest’s Customers with the tools they need to have a positive travel experience. Technology Teams have the opportunity to contribute to meaningful work that delivers value to the airline through innovation, modernization, problem solving, strategic planning and more.  


    The Intern will work full-time as a Business Analyst within Technology utilizing their education and experience to solve problems and while working closely with stakeholders and other team members to provide solutions.




    Work with business customers to conduct needs analysis relative to systems and business processes in order to create quality technical solutions.


    Ensure solutions are aligned with business strategies and comply with departmental standards.


    Manage timeframes for designing, coding, testing, and implementing to ensure solutions are delivered ontime and within budget.


    Serve as a resource to ensure effective communications between business and Technology Teams.


    Participate in systems and acceptance testing.


    Scope of work varies depending on the Team assignment.




    High School Diploma, GED or equivalent education required.


    Must be at least 18 years of age.


    Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.




    Progress toward undergraduate or graduate degree in MIS, Business, Computer Science, Computer Engineering, Information Systems or Information Technology, Operations Research, Industrial Engineering or Business related degree required.


    Minimum level accepted: Junior


    Must be currently enrolled as a full-time student (minimum 12 credit hours).


    Maintained 3.0 or above cumulative GPA.


    Coursework in computer science fundamentals, programming languages, and related technical studies is preferred.


    Skills/Abilities/Knowledge/Work Style:


    Experience with Microsoft Office Suite (Word, Excel, PowerPoint) required.


    Basic knowledge of business analysis, process modeling and redesign is preferred.


    Basic knowledge of technical environment required.


    Exposure to Agile methodologies preferred.


    Fundamental understanding of project management techniques with familiarity or experience with Microsoft Project preferred.


    Problem solving ability and strong written/verbal communications skills required.


    Ability to stay organized and manage multiple and concurrent assignments under tight deadlines.


    Previous analyst internship experience within the past 12 months preferred.


    Experience solving business problems in a capstone or case competition preferred.  


    Works well in a culture that is open, direct, respectful, courteous and compassionate.


    Quick learner, self-motivated, team oriented, with a sense of humor.






    Unofficial transcript.


    “Why Southwest Airlines” essay (Length determined by author).


    Letters of Recommendation.




    Full-time/40 hours per week




    $18.00 per hour + flight privileges


    This internship position is located in Dallas, TX at Southwest Airlines Headquarters


    All students must apply online at careers.southwestair.com

    Southwest Airlines is an Equal Opportunity Employer.

    Apply/Share Opportunity

    Connect With Us!

    Not ready to apply? Connect with us through our Talent Communities.