• Citrix Engineer

    Post Begin Date 3 months ago(8/23/2018 2:25 PM)
    Requisition ID
    Employment Type
    Regular Full-Time
  • Overview

    We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.




    • Responsible for vendor management, partner governance, and oversight to deploy systems which are complete, designed and managed over life cycles.
    • (Technical solutions) research problems, plan solutions, recommend software and systems, and coordinate developments in an orderly manner to meet business requirements. Including but not limited to: monitor and test performance and capacity for potential bottlenecks, identify possible solutions, and work with partners to implement fixes.
    • Responsible for proactively ensuring the highest levels of systems and infrastructure availability and resolving escalations of moderate to high complexity.
    • Implements and updates the platform strategy and road map.
    • Maintains awareness of technology trends in area of responsibility and makes appropriate recommendations.
    • Meet commitments and deliverables as related to participating/leading projects.


    Must be able to meet any physical ability requirements listed on this description.


    May perform other job duties as directed by Employee’s Leaders.





    High School Diploma, GED or equivalent education required.

    Must be at least 18 years of age.

    Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.


    • Bachelor's Degree in Business, Engineering, Computer Science, Information Systems, or equivalent formal training preferred. 


    • Minimum three years of work experience in System Engineering (or equivalent knowledge base) required. 
    • Extensive experience with Citrix technologies; XenApp, Netscaler, XenDesktop, PVS, Web Interface, VMWare Horizon View
    • Experience deploying system and security patches to a Windows environment
    • Experience with App-V 4.6 or later
    • Experience in Migrations from platforms and solutions.
    • At least 4 years’ experience of Microsoft technologies; Server OS, Desktop OS, Active Directory, Office365, Group Policy, Exchange
    • Experience with VMware technologies; vSphere, vCenter, vMotion, Storage vMotion, SRM.
    • Experience with storage technologies
    • AD experience and Workstation Policies
    • Experience with management of file shares and groups
    • Extensive experience defining, creating and testing Group Policy updates for desktop OS.
    • Foster a learning environment where skills and knowledge are shared to build the Team’s capacity and capabilities.
    • Understanding of standard enterprise tools to develop or implement infrastructure hardware, software, or other technical components
    • Extensive Experience providing preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability
    • Highly Effective writing/verbal communication skills 



    • Ability to analyze and resolve problems of moderate to high complexity, requiring strong knowledge of hardware components, systems, software, and networking technologies.
    • Ability to perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas.
    • Strong partnering, negotiation, and communication skills in working with Business Customers and Technology support.
    • Strong knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and/or work experience.
    • Strong knowledge of applicable data privacy practices and laws.
    • Able to prioritize effectively and take on multiple concurrent assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work.
    • Able to develop, present, and effectively communicate ideas and strategies in both technical and user-friendly language to a variety of audiences.
    • Additional job skills include, but are not limited to: strong project management skills; strong written, oral and interpersonal communications skills; and strong analytical/creative problem-solving skills.
    • Ability to work effectively in a fast-paced, team-based, Customer service oriented environment with a high regard for hospitality.


    Must be able to comply with Company attendance standards as described in established guidelines.



    • Limited travel with potential for increased/decreased travel based upon Department needs.

    Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.


    Southwest Airlines is an Equal Opportunity Employer.

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