Southwest Airlines Co.

Strategic Sourcing Manager - Technology

1 week ago
Requisition ID
Employment Type
Regular Full-Time
58-Supply Chain Management


We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.


Work Activities/Context


Demonstrates the highest level of ethics and integrity in all supplier transactions


Develops a competent, productive, knowledgeable, effective and Customer Service-oriented Team by: recruiting and hiring qualified applicants; providing training and orientation on departmental policies and procedures; assigning work responsibilities and priorities; Leading work activities and evaluating the performance of the Team


Works with cross-functional Teams to develop and present aggressive savings ideas by utilizing knowledge in financial management, technology contract terms and legal issues



Oversees the management of supplier performance (determines supplier mix and service level targets, benchmarks suppliers, assists with dispute resolution)


Works with department spend owners to deliver significant savings balancing cost, quality, Customer Service, and operational impact


Assists in refining processes to support new sourcing techniques as needed while carrying out IT procurement strategy that is aligned with the overall corporate IT and business strategy priorities


Helps build strategic procurement capabilities through training with cross-functional Teams, training on new techniques , and knowledge of the global technology products and services market and its trends


Develops expertise in advanced procurement methods, including, but not limited to:  Strategic Sourcing, Transactional

Efficiencies, Global Sourcing, Value Engineering, TCO, and Supplier Development within the Team


Creates and implements project or work plans for projects; holds others accountable to plan


Works with Sr. Leadership across SWA to develop sourcing strategies in support of their business objectives


Works with Teams to develop and implement category strategies and implement process improvements


Determines the workload for the Team and delegates accordingly, coaches on contracting for MSA, License, & SAAS agreements


Develop technology procurement talent, succession planning, and training and mentoring direct reports to accept appropriate responsibility


Must be able to meet any physical ability requirements listed on this description.


May perform other job duties as directed by Employee's Leaders.


Education (level, and degree if applicable):


  • High school degree required
  • College degree preferred At least four years experience in supply chain management and/or technology related field required 



  • Minimum of two years People Leadership experience required
  • Experience in strategic sourcing initiatives preferred 
  • Contract management experience preferred
  • Demonstrated experience with implementing process improvements 
  • Minimum one year experience negotiating and drafting Technology contracts preferred


Physical Abilities:


Ability to perform work duties from desk/office work area for extended periods of time.


Skills/Abilities/Knowledge/Work Style:


Performs duties required of Team including, but not limited to:


Provide direction and guidance around day-to-day activities related to sourcing and payment activities


Negotiate and draft complex contractual documents (master agreement, statement of work, maintenance agreement, service levels, etc;)


Works with Legal, Insurance, Tax and other relevant departments to ensure that their requirements are captured in contracts


Research, recommend and implement cost saving ideas


Ensures policies and procedures are followed


Must demonstrated Leadership skills, modeling the Southwest Leadership expectations


Maintains a positive Team environment through regular interaction with Customers, Team Members, Peers and administrative staff including participation in Team meetings and events


Develops and implements Team goals, conducts teambuilding activities.  Coaches and mentors others; provides timely and effective feedback on performance and career guidance


Writes and delivers performance appraisals for assigned Team Members


Manage compensation per company salary guidelines for assigned Team Members


Must be able to manage multiple individuals with a broad scope and large volume of projects simultaneously


Provides input for and assists with budget development and ensures effective utilization of fiscal resources


Participates in community and industry organizations to learn and apply best practices


Leads and/or participates in special projects and Company/Departmental functions


Tracks and analyzes Team's performance by monitoring key productivity measurements


Excellent interpersonal and facilitation skills


Must be able to manage the transfer of broad objectives into specific actionable items


Strong ability to persuade and influence people outside area of responsibility and maximize area of influence


Exceptional project and change management skills on multiple simultaneous complex projects


Highly skilled in performing complex analyses and interpreting results


Has strong ability to think strategically, not just the limited scope of one aspect of a project


Proven track record of excellent project management, change management, communication, Leadership, and analytical/problem-solving abilities


Willing to take responsibility for finding solutions, even if problems are not in sphere of influence


Creates an atmosphere of trust and respect between self and others


Ability to lead a fact-based approach to drive an optimal solution for the Company


Sets stretch targets for performance and routinely meets objectives




Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information.


Ability to work extended work hours, as necessary.


Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.


Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.


Southwest Airlines is an Equal Opportunity Employer.

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